Products / CogniPulse AI
CogniPulse AI
Conversational commerce AI — WhatsApp, web and social enquiries answered, qualified and handed to your team with full context.
Overview
CogniPulse AI is Adneti's conversational-commerce platform. It receives customer messages from websites, WhatsApp and social channels, answers them with AI grounded in your own knowledge base, escalates to a human when it matters, and turns conversations into structured leads, orders or quotations for your existing systems. In production since September 2026.
Key capabilities
- Multi-channel: WhatsApp Cloud API, website chat, Telegram, WeChat Official Account and social lead forms on one hub
- AI replies grounded in a per-tenant knowledge base — pricing, products, policies — with hot updates and no developer in the loop
- Human in the loop: draft → review → approve workflow, scripted handover, and staff takeover from the web console or directly from Telegram on a phone
- Structured outcomes: leads pushed to your CRM; orders and quotations as extensible transaction objects with approval and follow-up
- One number, many sources: four-tier source resolution attributes every conversation to the right product, campaign or branch
- Enterprise-ready: Singapore-region hosting, per-organisation isolation, encryption at rest, audit logging, PDPA-aligned
Frequently asked questions
What is CogniPulse AI?
CogniPulse AI is a conversational-commerce AI platform. It answers customer enquiries on WhatsApp, your website and social channels using your own approved content, hands conversations to your team when needed, and turns them into leads, orders or quotations in your existing systems.
Does CogniPulse AI replace my team?
No. CogniPulse AI handles first contact and routine questions around the clock; anything that needs judgement is handed to a named person with the full conversation and context, and staff can take over from the web console or from Telegram on a phone.
Which channels are supported?
WhatsApp Business (Cloud API), website chat, Telegram, WeChat Official Account, and lead forms from X and LinkedIn today; LINE, Viber and Instagram are on the adapter roadmap. One WhatsApp number can serve several products, branches or campaigns with correct attribution.
Can it connect to our order, quotation or CRM system?
Yes. Leads are pushed to your CRM; orders and quotations are handled as transaction objects with approval and follow-up, and integrations to systems such as a distributor management system or Google Sheets are built as pluggable adapters.
Where is data hosted?
Singapore-region infrastructure by default, with per-organisation isolation, encryption at rest and audit logging; deployment inside a customer's own Azure subscription is available for enterprise clients.
How is CogniPulse AI priced?
A monthly platform subscription plus usage, with volume tiers; messaging fees from Meta are passed through at cost. Book a demo for a tailored quote.