Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using Adneti Technologies Pte Ltd's (also referred to as "Adneti" or "Adneti.sg") services, including but not limited to our IT compliance diagnostic services, maintenance contracts, and support services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you (the "Client") and Adneti Technologies Pte Ltd ("Adneti", "we", "us", "our", or "Adneti Technologies").

2. Services Description

Adneti Technologies Pte Ltd (also referred to as "Adneti" or "Adneti.sg") provides the following services:

• IT Compliance Diagnostic & EDG Eligibility Assessment (S$39.99): Comprehensive assessment of IT infrastructure, Windows 10 EOL compliance, upgrade recommendations, EDG eligibility evaluation (30% local shareholding, financial viability), and EDG project planning for Odoo/AI/Robot transformation initiatives
• Essential Tier Maintenance (S$25/PC/month): OS management (regular remote checks & manual security patch updates), security & protection (remote virus/malware removal), performance optimization (regular remote cleanup), hardware monitoring (remote hardware health indicators), 4-8 business hours remote response SLA, local backup reminders only, email & online ticket support, quarterly system review
• Premium Compliance & Security (S$50/PC/month): OS management (automated patch deployment), proactive security monitoring (RMM tools, real-time threat detection, Win 10 EOL risk mitigation), deep performance tuning & hardware resource monitoring, annual hardware health reports with W11 compatibility assessment, 2 business hours remote response + 1 free on-site support per contract per year (additional at S$90/hour), cloud backup setup & monitoring + Odoo asset module integration, 24/7 ticket submission, monthly system health reports, quarterly security assessment
• Additional Services: Odoo open-source (Community Edition) ERP implementation and customization as core EDG project, AI Agent setup, Robot automation, and other IT consulting services. We assist with EDG proposal preparation and Odoo Enterprise licensing procurement when required by clients.

3. Service Fees and Payment

3.1 Diagnostic Fee

The IT Compliance Diagnostic fee of S$39.99 is fully deductible from your first service contract if you proceed with our maintenance services within 30 days of the diagnostic assessment.

3.2 Monthly Service Fees

Monthly service fees are billed in advance on the first day of each month. Services commence upon receipt of payment and signing of the service agreement.

3.3 Pricing

All prices are final and inclusive of all applicable charges. Adneti Technologies Pte Ltd is not GST-registered. Prices are subject to change with 30 days' written notice to existing clients.

3.4 Payment Terms

• Payment is due within 14 days of invoice date
• Late payments may incur a 2% per month interest charge
• We reserve the right to suspend services for non-payment after 30 days

4. Service Level Agreements (SLA)

4.1 Essential Tier (S$25/PC/month)

Six Core Maintenance Pillars:

• OS Management: Regular remote checks & manual security patch updates (Windows/Mac OS)
• Security & Protection: Remote virus/malware removal for detected threats
• Performance Optimization: Regular remote cleanup and system optimization
• Hardware Monitoring: Remote monitoring of hardware health indicators (HDD, RAM, CPU)
• Support SLA: 4-8 business hours remote response time
• Data Backup: Local backup reminders only
• Email & online ticket support during business hours (Monday-Friday, 9am-6pm)
• Quarterly system review

4.2 Premium Tier (S$50/PC/month)

Six Core Maintenance Pillars (Enhanced):

• OS Management: Automated patch deployment for unified and timely Windows/Mac OS updates
• Security & Protection: Proactive security monitoring (RMM tools) - real-time threat detection, Win 10 EOL risk mitigation
• Performance Optimization: Deep performance tuning, hardware resource monitoring, preventive slow-down resolution
• Hardware & Drivers: Annual hardware health reports, W11 compatibility assessment, hardware upgrade recommendations
• Support SLA: 2 business hours remote response + 1 free on-site support per contract per year (for critical troubleshooting or system check). Additional on-site support at S$90/hour (discounted rate during business hours)
• Compliance & Asset Management: Cloud backup setup & monitoring for critical business data + Odoo asset module integration (PC inventory tracking)
• 24/7 ticket submission via Client Support Ticket System
• Monthly system health reports
• Quarterly security assessment

Note: SLA commitments apply only during business hours (Monday-Friday, 9am-6pm, excluding public holidays). Response times may vary for emergency situations outside business hours.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate information about their IT infrastructure
• Granting necessary access permissions for remote diagnostics and support
• Backing up critical data before system changes
• Maintaining hardware and software licenses
• Notifying Adneti of any changes to their IT environment
• Complying with all applicable laws and regulations

6. Service Limitations

Adneti Technologies Pte Ltd services do not include:

• Hardware purchases or repairs (unless separately agreed)
• Software licensing costs (operating systems, applications, etc.)
• Third-party vendor support fees
• Data recovery for issues not caused by our services
• Support for unsupported or obsolete software versions
• Services outside the scope of the agreed maintenance plan

6.1 Odoo Services

For Odoo ERP implementation and customization services:

• We provide implementation and customization services based on Odoo open-source (Community Edition - CE)
• Our maintenance scope covers custom code, modules, and system configuration we develop
• We do not provide official Odoo S.A. support (separate from our implementation services)
• Odoo Enterprise licensing can be procured separately when required by clients
• We can assist clients with Odoo Enterprise licensing procurement as a value-added service

7. Intellectual Property

All diagnostic reports, recommendations, documentation, and proprietary methodologies provided by Adneti Technologies Pte Ltd remain the intellectual property of Adneti Technologies Pte Ltd. Clients may use these materials for their internal business purposes only.

Clients retain ownership of their data and business information. Adneti Technologies Pte Ltd will not use client data for any purpose other than providing the agreed services.

8. Confidentiality

Adneti Technologies Pte Ltd agrees to maintain strict confidentiality of all client information, data, and business processes accessed during the provision of services. This confidentiality obligation continues indefinitely after the termination of services.

9. Limitation of Liability

To the maximum extent permitted by Singapore law:

• Adneti Technologies Pte Ltd's total liability for any claims arising from our services shall not exceed the total fees paid by the client in the 12 months preceding the claim
• Adneti Technologies Pte Ltd shall not be liable for indirect, consequential, or special damages, including but not limited to loss of profits, data loss, or business interruption
• Adneti Technologies Pte Ltd provides services "as-is" and makes no warranties beyond those expressly stated in the service agreement

Important: Clients are strongly advised to maintain their own backup systems and insurance coverage. Adneti Technologies Pte Ltd is not responsible for data loss that may occur despite our backup monitoring services.

10. Service Termination

10.1 Termination by Client

Clients may terminate services with 30 days' written notice. No refunds will be provided for services already rendered or paid in advance.

10.2 Termination by Adneti Technologies

Adneti Technologies Pte Ltd may terminate services immediately if:

• The client breaches these Terms or the service agreement
• Payment is overdue by more than 30 days
• The client engages in illegal activities using our services
• There is a threat to our staff's safety or security

11. Refund Policy

Diagnostic fees (S$39.99) are non-refundable once services have been rendered. If the diagnostic fee is deducted from a service contract and the contract is terminated within the first 30 days, the diagnostic fee will be charged separately.

Monthly service fees are non-refundable. Services are provided on a month-to-month basis, and clients may cancel with 30 days' notice.

12. Force Majeure

Adneti Technologies Pte Ltd shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or third-party service failures.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore. Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiations between the parties
2. If negotiations fail, mediation through the Singapore Mediation Centre
3. If mediation fails, binding arbitration in Singapore under the Arbitration Act

14. Modifications to Terms

Adneti Technologies Pte Ltd reserves the right to modify these Terms at any time. Clients will be notified of material changes via email or through our Client Support Ticket System. Continued use of our services after notification constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms of Service, please contact us:

• Email: info@adneti.sg
• Support Ticket System: https://cs.adneti.net

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with any signed service agreement, constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior agreements and understandings.