Privacy Policy

🔒 PDPA Compliant

This Privacy Policy complies with Singapore's Personal Data Protection Act (PDPA) 2012. We are committed to protecting your personal data and respecting your privacy rights.

Last Updated: January 2025

1. Introduction

Adneti Technologies Pte Ltd (also referred to as "Adneti" or "Adneti.sg", "we", "us", "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act (PDPA) 2012. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website (adneti.sg).

By using our services or providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

2. Personal Data We Collect

We collect the following types of personal data:

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company registration number, business address, industry type
• Service Information: IT infrastructure details, diagnostic results, service preferences
• Payment Information: Billing address, payment method (processed securely through third-party payment processors)

2.2 Information We Collect Automatically

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, form submissions
• Cookies: We use cookies to enhance your experience and analyze website usage

2.3 Information from Third Parties

• Publicly available business information
• Information from service providers (e.g., Odoo open-source CRM system)
• Referral information from business partners

3. How We Use Your Personal Data

We use your personal data for the following purposes:

4. Disclosure of Personal Data

We may disclose your personal data to the following parties:

4.1 Service Providers

• Odoo Open-Source CRM System: For customer relationship management and service delivery (Community Edition - CE). We can assist with Odoo Enterprise licensing procurement when required.
• Payment Processors: For secure payment processing (we do not store full credit card details)
• Cloud Service Providers: For data storage and backup (e.g., AWS, Azure, Singapore-based servers)
• IT Support Tools: For remote diagnostic and support services

4.2 Legal Requirements

We may disclose personal data when required by law, court order, or government regulation, or to protect our rights and the safety of our clients.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity.

Important: We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: Data in transit is encrypted using SSL/TLS protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure, Singapore-based servers where possible
• Regular Backups: Regular backups with encryption
• Staff Training: Regular training on data protection and PDPA compliance
• Security Monitoring: Continuous monitoring for security threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Clients: Personal data retained for the duration of the service contract and 7 years thereafter for legal and accounting purposes
• Inactive Clients: Personal data retained for 7 years after last service interaction
• Marketing Data: Retained until you withdraw consent or opt-out
• Legal Requirements: Some data may be retained longer if required by law

After the retention period, we will securely delete or anonymize your personal data.

7. Your Rights Under PDPA

Under Singapore's PDPA, you have the following rights:

7.1 Access Right

You have the right to request access to your personal data that we hold. We will provide a copy of your personal data within 30 days of your request, subject to verification of your identity.

7.2 Correction Right

You have the right to request correction of inaccurate or incomplete personal data. We will update your information within 30 days of your request.

7.3 Withdrawal of Consent

You may withdraw your consent for us to collect, use, or disclose your personal data at any time. However, withdrawal of consent may affect our ability to provide services to you.

7.4 Request to Limit Processing

You may request that we limit the processing of your personal data for certain purposes, subject to legal and contractual obligations.

7.5 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

7.6 Complaint Right

If you believe we have violated your privacy rights, you may file a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

To exercise your rights: Please contact us at info@adneti.sg or submit a request through our Client Support Ticket System. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies to provide you a better user experience on this website. Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content.

We use cookies to support your activities on our website, for example, your session (so you don't have to login again) or maintaining the content of your form submissions. Cookies are also used to help us understand your preferences based on previous or current activity on our website, which enables us to provide you with improved services.

For detailed information: For comprehensive information about the types of cookies we use, how we use them, and how you can manage them, please see our Cookie Policy.

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality and your ability to use certain features of our website.

9. Marketing Communications

We may send you marketing communications about our services, promotions, and IT industry updates if you have:

• Provided explicit consent
• Opted-in through our website forms
• Previously engaged with our services (soft opt-in)

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in email communications
• Contacting us at info@adneti.sg
• Submitting a request through our Client Support Ticket System

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Odoo open-source platform, Client Support Ticket System). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are intended for business clients and are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

12. International Data Transfers

We primarily store and process data in Singapore. However, some of our service providers may process data outside Singapore. In such cases, we ensure appropriate safeguards are in place to protect your personal data in accordance with PDPA requirements.

13. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered clients
• Updating the "Last Updated" date

Continued use of our services after notification constitutes acceptance of the updated Privacy Policy.

14. Data Protection Officer

For questions, concerns, or requests regarding your personal data, please contact our Data Protection Officer:

• Email: info@adneti.sg (Subject: "PDPA Request")
• Support Ticket: https://cs.adneti.net
• Response Time: We will respond within 30 days of receipt

15. Contact Information

For general inquiries about this Privacy Policy, please contact us:

• Email: info@adneti.sg
• Support Ticket System: https://cs.adneti.net

16. Consent

By using our services or providing your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.