FAQ & Knowledge Base

Instant Answers & Documentation

Find answers to common questions, system manuals, and self-help troubleshooting guides.

This section addresses common non-technical questions about your business operations.

Question	Answer Snippet / Action	Link Target
Q: What is the process for submitting a new support ticket?	A: For the fastest and most trackable response, please submit your request via our dedicated ticketing system. You will receive an immediate confirmation email.	Contact Support Page
Q: What are your guaranteed response times for Critical and High-Priority issues?	A: Our Professional Support SLAs vary based on your contract tier. Generally, Critical (P1) issues receive a response within 1 hour during business hours (8 AM - 6 PM SGT).	Service Contract (Client Portal)
Q: Which payment methods do you accept for recurring invoices?	A: We accept bank transfers, major credit cards (Visa, Mastercard), and specific local payment gateways. Full details are available on our dedicated billing page.	Payment Options Page
Q: How can I access my service contract, historical invoices, and client documents?	A: All client-specific documentation is hosted securely in your personalized Client Portal. Please log in using your registered credentials.	Client Portal (Login)

This section provides actionable, self-help guides related to your core services.

Document Title	Type	Summary
Odoo Guide: Year-End Financial Closing Procedure	Step-by-Step Guide	A walkthrough on finalizing journal entries, running depreciation, and preparing the balance sheet for the fiscal year in Odoo.
Troubleshooting Inventory Valuation Discrepancies	Technical Guide	Common causes of inventory value mismatch and steps to reconcile stock counts with the accounting ledger in Odoo WMS.

Document Title	Type	Summary
AI Agent Guide: Updating the Product Knowledge Base	User Manual	Instructions for client administrators on feeding new product information or marketing material into the AI Agent training data set.
Troubleshooting: Inaccurate Chatbot Responses	Self-Help Article	Steps to check knowledge source logs and report specific instances where the AI Agent provided incorrect information.

Document Title	Type	Summary
Server Monitoring Alerts: Understanding and Actioning P3 Notifications	Documentation	Definitions of various server alert types (P1, P2, P3) and the required action steps for low-priority (P3) warnings.